Advisory Service
Acrmz Technologies' highly experienced techno-functional consultants provide advisory services to optimize our customers' CRM applications. Some of the advisory services are:-

Process mapping

We understand that the business processes for every enterprise are unique and formulated through the experience of expert business team of the enterprise. On the other hand simply capturing these business processes and customizing the CRM packages as part of CRM transformation program often leads to higher amount of customization and lack of utilization of industry best practices available in the packaged CRM applications. Poor business transformation approach also leads to higher customization, scalability and application performance and thereby adversely impacting user's satisfaction and TCO (Total Cost of Ownership). Our experts in Acrmz review the business requirements at process level, map the processes with the available processes in the CRM applications and provide advisory services that will optimize the configuration and interfaces. The Acrmz team will explain the processes that are available in the package to the enterprise functional team in details and help them to optimize the business process by making use of the industry standard CRM processes and to come up with the blended optimized processes that will enhance the productivity of the CRM users.The process mapping services also help in optimizing the configuration and integration thereby reducing the cost of the development and maintenance while enhancing the agility of enterprise to meet the dynamic business needs.

Performance Management

Performance is one of the key parameters that contributes to the usage and adaptability of the application by end users. Most of the CRM applications today adopt Global single instance approach and multi application integrations that might impact the performance of the deployed application. While functionality can be easily added to the existing live CRM application, it is difficult to improve the performance when the application is in usage in production. With the experience in performance engineering, we understand that performance can be viewed proactively during different stages of the development starting from the requirement analysis. For example, showing a large amount of data from external systems will always impact the performance of the view as this large amount of data needs to be gathered, transferred and displayed to the users. Understanding the user requirements and providing only the necessary data would improve the performance and the adaptability of the application. Our performance engineering consultants review the application in all the stages, including the requirements, design, coding and deployment for performance optimization and usability. This approach enables a high performance application and reduces the rework effort and cost needed to improve the performance of the application at a later stage. Interface Consulting

 

An Enterprise CRM application requires gathering information from multiple systems to provide better business services to the customer. This leads to integration of multiple systems often leading to complexity of application and related performance challenges & application availability.

Acrmz approach ensures experts review and optimally select interface technology more inclined to SOA based architecture. Acrmz consultants classify the interfaces that need synchronous, asynchronous and batch processing, review the amount of data that flows across the system for each call and structure of the message that flows across systems for each call. Our approach ensures optimization of systems involved to reduce overall network load thereby improve application performance and end user experience.