Application Management
We understand that uninterrupted application services and agility in application functionality that meets dynamic business needs is the key objective of AMO (Application Management Outsourcing) services. Acrmz focused solution of CRM AMO with effective planning, project management, execution, SLA management and agility in implementing business 'Change Requests' enables smooth functionality of the application meeting the business requirements.
Acrmz CRM AMO methodology will reduce the transition cost for AMO services, and enable quick and effective operations for CRM projects at a reduced TCO.

AMO Solution Pack

Acrmz AMO solution pack includes both business and IT support. The business support includes application administration, data management, deployments and updating the user manuals. Our IT support services includes Level 2, Level 3 and Level 4 support and maintenance services, minor application upgrades and enhancement of the application functionality.

Accelerator - Tools and Processes

Acrmz predefined processes are tailored to meet customer needs during the initial transition phase. The processes are standardized in discussion with customer team to ensure smooth running of the CRM application. Our proprietary tools will ensure faster verification of the application at all levels. This includes repository verification tools that minimizes the knoweldge transition efforts and regression testing effort when the application is modified as part of maintenance release.

Application Management

Acrmz experienced Project Managers will ensure an optimal utilization of resources to minimize the cost of operations of AMO services. Our objective is to always strive to reduce the operational costs and pass the benefits to our customers. The method of project management reporting meets the highest standards of maturity and is improved continuously. The dashboard reports provide the customer a clear insight the main indicators (SLA Status, Application Availability, Risks, Issues etc) that are relevant for the project and the maintenance of the service level agreements.

Client CoE

Acrmz CRM CoE will initially support the AMO services, based on the volume of services and number of applications and modules implemented, we offer customer focused CoE to perform various proof of concept works that will enable optimized usability, process improvements, new innovations which will help our customers in reducing the operational costs and increase the usability of the application.ite, offsite and offshore implementation capability and agile implementation methodology we will provide cost effective, rapid implementation services to our customers.