Planning And Implementation

CRM Planning

We understand that the strategic planning of a CRM initiative is very important for your business. The business managers and IT managers of your organization, who will have a very good understanding of a high level CRM business strategy for your organization, still would need expert supports to corroborate and provide detail insights and road-map planning on the proposed strategy. There will be several questions that arise while planning: whether to move the enterprise customer data into the new CRM system, how the functional integration works with multiple systems, what data should be stored in the CRM system and what data not, what level of customization is required and what are the processes and best practices available in the planned area. Our experienced strategic planning consultants will work together with your IT and Business teams to address detail business process and technical insights on implementing the proposed CRM strategy. We also help our customers to optimize the implementation in terms of road-map planning, detail release planning, best practices mapping and provide high level effort estimate for development. This information provides schedule and cost details of the CRM strategy implementation which is imperative for the business case for your organization. Our planning consultancy will also provide clear understanding of functional processes that can be mapped in CRM application, multiple system integration plans including the data that can be stored in CRM, release planning based on business priority and ease of realization, high level effort and timelines for implementation..

Implementation

We provide end to end implementation services starting from CRM planning to deployment and application management. With our onsite, offsite and offshore implementation capability and agile implementation methodology we will provide cost effective, rapid implementation services to our customers.

Dependent on the required functionality to be implemented and required level of interfaces, we also offer a factory model approach. In this model the complete solution is build at our offshore facility. Once the build is complete the tested customized repository will be delivered to our customers. With our network and infrastructure capabilities, our customers can access our development environment and monitor the progress of the development and provide feedback at every stage of the development.