Training Services

Acrmz Technologies provides comprehensive Functional and Technical training for Oracle Siebel CRM eBusiness Application Suite, OBIEE Suite (Oracle Business Intelligence Enterprise Edition) and Siebel On-demand CRM that helps the organization to maximize the business benefits from their CRM strategy. Siebel CRM eBusiness Application Suite includes Siebel Customer, Siebel Partner and Siebel Employee Applications for all supported industry verticals. We also intend to provide trainings on Salesforce.com and Microsoft CRM in near future to cover prominent technologies adopted for CRM implementations.  

Acrmz follows a differentiated training curriculum keeping in mind the various roles available in a team. Our training content and delivery is adapted for:

  • Business Analysts
  • Technical Team
  • Administrators Testers
  • End users

Target Audience

Our training caters to all levels across customer organization.

Business Users

  • Business Unit Heads 
  • Subject Matter Experts
  • Managers
  • Individual End Users (Call Reps, Sales & Marketing/Support Executives, Business Analyst)

Implementation Team

We support all the streams of the team involved in a CRM implementation.

  • Program/Project Managers
  • Team Leads, Tech Leads, Tech Experts
  • System/Application Administrators
  • Application/ OBIEE Configurators

Functional Modules

We provide in depth content for best of breed business processes for a host of functions which find their application across sectors:

  • Sales and Marketing
  • Account and Contact Management
  • Opportunity Management
  • Product and Service Pricing
  • Order Fulfilment
  • Inventory Management
  • Complaint Management
  • Service Level Agreements and Notification
  • Automated work flows
  • Campaign Planning
  • Universal Customer Master
  • Event Planning, etc.
This content is further enriched with sharing of Best Practices for different areas gained through our participation and experience in CRM Project & Program of different size and nature. We also imbibe the domain expertise needed for critical modules adapted to client’s unique processes in sectors like:
  • Telecom
  • Banking and Financial services
  • Pharmaceuticals
  • Consumer Goods

Technical Components

To cater to demanding and diverse needs of technology team, we provide training content and hands-on session for:

  • Application Configuration
  • Scripting Developing Workflow and Business services
  • Integration using Web Services
  • Enterprise Application Integration using Integration Objects, Transport Adapters, Data map, etc.
  • Assignment Manager
  • Product configuration and pricing
  • Smartscript configuration
  • iHelp configuration
  • Application administration

Mode of Training

Based on nature of content and client requirements, we deliver content via instructor led class rooms as well as via Online learning platform. Our instructors travel to client premise to support preparation of training infrastructure as well as to deliver the training in person. Our online learning platform delivers content via streaming media to individual’s desktop worldwide; all that is required is a media capable machine and a fast broadband connection.

Training Recommendations

Based on our experience and response from clients, we recommend training to be provided to stakeholders at various stages of implementation:
`

Audience

Stage of Implementation

Business Process Owners, Subject Matter Experts

At the beginning of CRM Project OR  Before solution sign off

Team Lead, Managers

At the beginning of CRM Project  OR Before Solution sign off

Individual Members, Team Lead, Managers

At the beginning of CRM Project OR Before User Acceptance Test OR Before Production Deployment

Business Unit Heads

At the beginning of CRM Project OR Before Production Deployment

Admin Users, Configurators, OBIEE Expert

At the beginning of CRM Project OR During ongoing Support & Maintenance

` 
We have a training team focused on implementations for Siebel CRM and OBIEE. We have a few niche expertises available for Siebel On Demand, Salesforce.com and Microsoft CRM. Our trainers have worked in telecom, finance and consumer domains for a good amount of time in their careers and the training provided comes armed with the insight they have learned from real world projects over a period of time. You can write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and share you high level requirements and contact information.